Privacy Policy

1. Introduction

Star Hawk ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when:

• Submitting enquiry forms on our website
• Requesting a consultation or service
• Subscribing to communications
• Contacting us via email

This information may include your name, email address, property address, and details about your plant care requirements.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised where possible)

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and service requests
• To provide and improve our plant care services
• To send relevant information about our services
• To maintain and improve our website
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisers such as lawyers and accountants
• Government authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service enquiry data is typically retained for 3 years after your last interaction with us.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 42 Botanical Lane, Richmond VIC 3121, Australia